Rollout case
Before and after the ticketing system
Illustrative images of a typical rollout.
We supply queue management for government offices and service counters. At high-traffic branches the difference between a ten-minute wait and a forty-minute one is how the queue is split, not how many people walk in. That is exactly what we work on: shorter waiting times.
Illustrative images of a typical rollout.
We measure the real flow of the branch before proposing a configuration.
Dispenser, displays and signage, without closing the branch to the public.
Transaction types configured and desk staff trained on the system.
Waiting and service dashboard broken down by hour, desk and transaction type.
Real reviews from Nairobi clients.
"Month-end used to run out of the door. Now it stays inside and seated."
"Reconfiguring for peak weeks takes minutes, not a service call."
| Alert type | Response | Cover |
|---|---|---|
| Critical: ticketing system down | 4 working hours | Monday to Sunday |
| High: display or dispenser fault | 1 working day | Monday to Saturday |
| Scheduled: configuration changes | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Serving Nairobi with quality materials and certified professionals.
Arrival to completion tracked as one flow.
Calls spread across whichever desks are free.
Wayfinding matched to the customer route.
English and Swahili on screens and audio.
Waiting times and target achievement each month.
Links to your existing branch systems.
Contact us today and receive fast, professional service.